Are the PrismPals safe for babies and toddlers?
Yes! The PrismPals conform to all Canadian safety standards. They have no small parts, fastenings, removable pieces that would act as choking hazards. The dye sublimation printing process used to create the fabric pattern eliminates the possibility of lead contamination. They have been lab tested for flammability as well.
Why does my brand new PrismPal look misshapen?
You may need to wake your PrismPal up from its travels! When the toys are shipped from our manufacturer, they’re packed very tightly. Simply puff your new pal up like a pillow and it should look much more like its intended shape. Be gentle, though. Rhonda can get very grumpy when woken.
What are the PrismPals made of?
The PrismPals are 100% high quality polyester both inside and out.
Are the PrismPals machine washable?
Here's the deal. Officially, we cannot guarantee that the PrismPals will maintain their quality if run through the machine and recommend surface cleaning with a damp cloth. Having said that, we have personally tried running the PrismPals in a standard washing machine and they turned out just fine and squeaky clean.
Where do you ship?
We currently only ship within Canada (excluding Quebec) but hope to expand soon!
What are your shipping costs?
We charge $10 for shipping anywhere in Canada.
What is your return policy?
You can find our return policy here.
Who can I contact for more information or questions regarding my order?
You are welcome to use our contact page here or email us at firstname.lastname@example.org